63 questions, all in one place
The same questions come up on almost every audit call. We've aggregated them here, grouped by topic, with longer answers than fit on the marketing pages. If something is missing, email us — we'll add it.
Maya
Ask anything — pricing, fit, how it works
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01 · 5 questions
The first questions most operators ask before they book the audit call.
Nothing you do involves the AI directly. We set everything up. Once it's live, the AI does its work behind the scenes — answering calls, sending texts, drafting review responses — and the results land in your phone and your inbox like any other notification. You don't log into a dashboard. You don't write prompts. You don't watch a stream of data. The whole point is that you keep doing your job and the AI catches what you'd otherwise miss.
No. The audit call is genuinely free — no credit card, no commitment, no auto-enrollment in a trial. It's 15 minutes, you walk away with a written summary of the three biggest leaks in your business, and that's the whole transaction. If you decide to keep going from there, great. If not, you keep the report.
Our free baseline tier costs $0/month and includes capped versions of missed-call textback, AI callback, instant lead response, and review automation. No card, no commitment, and four real systems running on your business. If they prove their worth, you upgrade to unlimited paid tiers. If they don't, you stop.
Yes — most of our clients already run a CRM, a calendar tool, sometimes a chatbot, sometimes Google Ads management. We integrate with what you have rather than replacing it. Common integrations: HubSpot, Salesforce, Pipedrive, Granot, MoveitPro, SmartMoving, Housecall Pro, Jobber, ServiceTitan, and most others.
Yes, often a great fit. Solo operators are usually the ones losing the most leads to missed calls — they can't be on the truck and answer the phone at the same time. The free baseline plus a $47/mo voice agent often pays back in the first booked job.
02 · 7 questions
Two pieces: a one-time setup fee (covers the build work — prompts, voice tuning, integrations, testing) and a monthly subscription (covers the running cost plus our optimization time). Some services have no setup fee. A few — ads management, mainly — also charge a percentage of ad spend.
Honest answer: pricing convention we picked years ago and stuck with. It's a common service-provider pattern. The actual price is the actual price — there's no "and one extra dollar" trick.
Month-to-month subscriptions, 30-day cancellation notice on full retainers. No 12-month lock-ins, no early-termination fees. Setup fees are non-refundable once the work has begun, but the monthly subscription is genuinely cancel-anytime.
Yes. Downgrades take effect at the next billing cycle. Upgrades are pro-rated and effective immediately. Tier swaps inside the same service (e.g. Voice Agent Professional → Premium) are a single billing-system change — usually live within 24 hours.
We bill the overage at a published rate — for voice it's $0.17 per Vapi minute. There's no "surprise" overage; the rates are on the services page and on your invoice. Most clients land within their included allowance; the ones who exceed it usually do so because the system is working better than expected.
Not currently. Our pricing is built around month-to-month flexibility. We'd rather have you stay because the system works than because you prepaid 12 months.
Setup fee + first month's subscription, billed on the day setup begins. So if you sign up for the Growth bundle ($1,247/mo + $2,297 setup), the first invoice is $3,544. After that, it's $1,247/mo on the same date each month.
03 · 5 questions
Three areas: where leads come from now (ads, referrals, walk-ins, etc.), how they're handled (answered, missed, response time), and what happens after the job is done (reviews, follow-up, repeat business). We don't need exact numbers — your sense of the rhythm is enough to identify the leaks. We confirm the actual numbers later if you decide to move forward.
Not on the audit call. If you decide to move forward and ads management is part of what you're hiring us for, we'll request access then — and only to the accounts relevant to what we're doing.
Yes, please do — especially if they handle a different part of the business than you. Two perspectives surface twice as many leaks. The Cal.com link supports multiple attendees.
We can still do the audit. We won't bash your current agency. If they're doing good work, we'll tell you. If we see specific gaps, we'll point at those — without telling you to fire anyone. Plenty of operators run our automation alongside an existing ads or SEO agency.
Sure. Cal.com bookings include a Zoom or Google Meet link with built-in recording on most plans. We'd appreciate a heads-up that you're recording, but we don't say anything on the call we wouldn't put in writing.
04 · 6 questions
Depends on the service. Missed-call textback, instant response, reviews: 3–7 days. Chatbot: about a week. Voice agent: 1–2 weeks. AI Quote Bot: 2–3 weeks (more complex pricing logic to model). Ads optimization: 2–3 weeks for the audit and restructure to take effect. Website rebuild: 3–5 weeks.
Less than you'd think. We need a few things from you: your domain (for the chatbot embed), your phone number (for forwarding), an introduction to your CRM if you use one, and 30–60 minutes of your time to talk through your services and pricing so we can train the AI. After that, we draft, you approve, we deploy.
We don't lead with it, and the voice is genuinely natural. If a customer directly asks "is this an AI?" the agent says yes — we never lie. Most callers don't ask, and those who do are usually fine once the AI helps them book what they needed.
Yes — that's a hard rule. Nothing goes live without your sign-off. You hear voice samples before the voice agent answers a real call. You read the chatbot's responses before it talks to a visitor. You see the email templates before they're sent. If something sounds wrong, we change it.
Tell us what you want changed. Small tweaks (wording, tone, hours, qualification questions) are usually live within 24 hours and included in your subscription. Larger structural changes (new service offerings, new pricing logic, new integrations) might take longer or be a scoped add-on. We'll quote it transparently.
Cancel that tool. Cancellation is a one-email process, takes effect at the end of the billing period. If the data shows it's not earning back its cost, we'll often suggest cancellation ourselves before you do.
05 · 6 questions
Modern voice AI sounds genuinely natural. We use Vapi.ai with current-generation text-to-speech models. Most callers don't realize they're talking to an AI. We tune the cadence, accent, and tone to fit your business — friendly Southern, fast-talking New York, calm and professional, whatever fits.
We monitor the first weeks of transcripts closely. If the AI gives a bad answer, we adjust the prompt that night, and the next call benefits. For high-stakes situations (complex quotes, escalations), we set the AI to hand off to you rather than guess. Mistakes happen — they don't compound, because we fix them at the source.
Yes — modern speech-to-text is very good at this. Strong accents and non-native English work fine. Severe audio quality issues (driving with the windows down, a bad cell connection) can degrade transcription, but those degrade for human operators too. The AI does not give up or hang up; it asks the caller to repeat.
Two paths: (1) it tells the caller honestly that it'll get a human to follow up and texts you the question, or (2) it transfers the call live to you if you're available and the caller wants. We configure the fallback per business — some operators want everything to come to them, others only specific scenarios.
The AI quotes prices it knows. We load your published rates and rules into its system, and it gives quotes confidently within those rules. For situations outside the rules (custom jobs, specialty items, edge cases), it collects details and escalates. The fallback is never "I can't tell you" — it's "I'll have someone confirm this and call you back today."
Yes. The voice agent runs on cloud infrastructure that handles many concurrent calls — there's no "line busy" the way there is with a single human receptionist. Same for the chatbot: 100 visitors can chat simultaneously without queuing.
06 · 5 questions
Most of the common ones: HubSpot, Salesforce, Pipedrive, Zoho, Close, Granot, MoveitPro, SmartMoving, Supermove, Housecall Pro, Jobber, ServiceTitan, FieldEdge, and several more. If yours isn't listed, ask — most modern CRMs have an API we can hit. If yours doesn't, we can usually push leads via Zapier or email.
Yes — for Google Calendar, Outlook 365, iCal/Apple Calendar, and any calendar that exposes availability via Cal.com or Acuity. Bookings appear on your calendar within seconds of the AI confirming with the customer.
Tell us what you're switching to. We'll redo the integration to the new CRM. Usually a 1–2 week project depending on complexity. We've helped a few clients migrate during their time with us — we don't get in the way.
Yes, you need a website. The chatbot is a script that embeds on your existing site. If you don't have a website, we offer a website rebuild service ($2,497+ one-time) that includes the chatbot integration from day one.
Yes. Two options: (1) we layer on top of your existing number — calls ring through to you normally, AI only picks up after a few rings; or (2) we route through a new dedicated number that you can publish on ads while keeping your old number for personal use. Both work; we'll recommend based on your situation.
07 · 5 questions
After every completed job — defined by an event in your CRM, a tag we add to a customer record, or a manual mark from your team — the customer gets a text and email asking for a review with a direct one-tap link to your Google profile. They click, leave the review, done.
We rate-gate. Before the public review form, we ask them to rate the experience 1–5 internally. Anyone who picks 4 or 5 goes to your public Google review form. Anyone who picks 1, 2, or 3 goes to a private feedback form that comes to you — so you have a chance to fix the problem before they post publicly.
Google's policy says you can't selectively solicit positive reviews and discourage negative ones. We don't discourage anyone. We give every customer the chance to share feedback, and we route public-platform reviews to public platforms and internal-only feedback to you. The structure is on the right side of policy and is what most reputable review-management tools do.
Yes — at the Premium tier of review automation. The AI drafts a thoughtful response to every public review. You approve in one tap, we post. You're never auto-publishing AI text without your eyes on it.
Review volume typically lifts 5–10x in the first 60 days for businesses that weren't previously asking systematically. The cap is your job volume — we can ask 100% of customers, but we can't manufacture more customers. Star average usually stays the same or improves slightly because rate-gating diverts the lowest-rated experiences to private feedback.
08 · 5 questions
We load your pricing model into it during setup — your rates, your rules, your special-case logic. The bot walks the customer through a guided room-by-room conversation, applies your math, and produces a quote that matches what you'd produce yourself. You can change the pricing logic anytime; one update gets reflected on the next call.
The bot recognizes when a job is outside its comfort zone (long-distance, specialty items, large homes, commercial). In those cases it collects all the relevant details and hands off a fully qualified lead to your human estimator. You don't waste a sales call on a bot mismatch.
Up to you. We can configure it as either. Most operators run it as a binding-on-the-spot quote to compete with companies that send estimators (which is a multi-day delay), but you can set thresholds — e.g. binding under $X total, estimate-only above.
Yes. Every call is transcribed and recorded (with the customer informed at the start). Transcripts and audio are in the customer's record, searchable by you anytime.
Phone-quote close rates are typically 2–3× higher than estimator-driven quotes for one obvious reason: speed. Customers booking on a call are doing it now. Customers waiting for an estimator have time to call competitors. The Quote Bot wins on speed.
09 · 4 questions
Up to you. Common configurations: 24/7 (most popular), business hours only with after-hours forwarding to voicemail, or overflow only (your team gets first crack, AI catches missed calls). Configure it once and we'll update it whenever your hours change.
Yes — "warm transfer" is built in. The customer can ask for a human, or the AI can transfer based on triggers we set. The agent stays on the line, briefs you in a sentence, then hands off cleanly.
Yes — you choose. Default: SMS for every booked appointment, email for every call summary, immediate alert for callers who asked for a human and didn't reach you. You can dial these up or down as the volume grows.
The AI screens spam by intent — if a caller is selling something or fishing for information, it disengages politely without booking anything or putting it through to you. You don't get notified about spam unless you ask.
10 · 5 questions
In our Supabase database, encrypted at rest. Backed up daily. Access limited to the engineers actively working on your account. Detailed retention policy in our Privacy page — short version: customer data for the duration of our engagement plus 7 years for tax compliance, lead and form data for 3 years, call recordings for 12 months.
Yes. We register with Twilio's A2P 10DLC program for every brand, which is the carrier-required process for legitimate business SMS. We also enforce STOP/HELP keywords, opt-in disclosure on capture forms, and quiet-hours rules at the queue layer — so no automated SMS goes out at 3am.
Yes. Every commercial email has an unsubscribe link, a physical mailing address in the footer, accurate from-name and from-address, and clear subject lines. Transactional emails (receipts, booking confirmations) are exempt from some CAN-SPAM rules but still follow the same patterns.
Yes. One email request, and we send you a JSON export of all your customer data, call transcripts, chat logs, and lead history within 7 days. We keep nothing after the export request unless legally required (e.g. tax records).
No. We don't sell your data. We don't share it with third-party advertisers. We use it only to run the services you've hired us for. Full detail in our Privacy page.
11 · 5 questions
One email to hello@majesticautomation.com with "Cancel" in the subject line, or a click in your account dashboard if you have one. Cancellations on standard subscriptions take effect at the end of your current billing period — no proration, you keep the service through the period you've paid for.
Full-service retainers (custom and premium tiers) involve dedicated time from our team — we have to wind down implementation, transfer access back to you, and pause subscriptions cleanly. 30 days lets us do that without dropping a ball. Standard month-to-month services don't have this — those cancel at end-of-period.
On the cancellation effective date, the AI tools stop running. Inbound calls go back to your existing setup (voicemail, your team, whatever it was before). Active scheduled communications complete (the booking confirmation you scheduled doesn't vanish). New outbound nothing starts after that date.
Yes — we support a pause for up to 90 days. Useful for seasonal businesses or if you're traveling and don't want the service running while you can't service the leads. No charge during the pause; you resume on the same date in a future month.
Easy. We keep your configuration on file for 12 months after cancellation. If you want to restart within that window, the setup fee is waived. After 12 months, we re-set up but at a 50% setup discount.
12 · 5 questions
No — we work with service providers generally (plumbers, HVAC, electricians, landscapers, dentists, pest control, etc.). We have a dedicated movers landing page because one of our operators ran a mid-size moving company for 18 years, so we know that industry the deepest. The AI tools work across all service verticals.
Yes. Interstate, local, long-distance, storage, specialty (pianos, art, labs). The bot recognizes the type of move and applies different qualification flows. For DOT-regulated interstate work, it collects the FMCSA-required information up front.
Granot, MoveitPro, SmartMoving, Supermove — all yes. Push leads in, pull job-completion events out, sync customer records. We've done the integration work already; for new clients on these CRMs it's typically a 2–3 day connection.
Yes. The cloud infrastructure scales automatically. The voice agent has handled hundreds of concurrent calls during May–August peaks for movers we've worked with. Your team is the bottleneck, not the AI.
Our Paid Search service includes LSA management: profile optimization, lead disputing for refunds (most movers leave thousands on the table here), and ranking improvement through review velocity. We treat LSA as a primary channel for movers — not an afterthought.
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